Frequently Asked Questions
There could be various reasons why the device is giving an abnormal ECG result. Some of which are:
- If the ECG is always abnormal, it's possible that the individual doing the test has a cardiac history or has a pacemaker implanted in his body.
- If the individual doing the ECG test has a lot of body hair, the electrode will not adhere effectively, and the device will indicate an abnormal ECG.
(Please note, use a new pair of electrodes and never use the same electrode again, as this can lead to the loss of adhesives and the AgCl gel that is used in the electrodes when comes in contact with body sweat decreases its conductivity which decreases its quality and results in increase in noise)
Some of the reasons why it happens are:
- The OTG feature is not enabled. You can enable it from the device’s settings.
- USB is not properly connected.
- The USB port is loose.
Straight lines might appear:
- If the electrodes are not correctly attached to the person's body.
- If the person has a lot of body hair, the electrodes won't be able to adhere to the skin properly resulting in a straight line.
The device has a microchip in it which works on such a principle that it should not touch any surface while obtaining an ECG
At present there is no limit to this well if its not working you can simply call our customer success team for any issue