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REFUNDS AND CANCELLATION POLICY

We thank you and appreciate your purchase through us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our User, concerning any purchase you make through us. The policy concerning the returns and refund requests, shall be following the clauses as set forth:

1. RETURN REQUESTS

Upon your purchase of the products and services through the Company’s Platform, you can place the return request within 10 days of placing the order by providing valid reason.

2. RETURN PROCESS

Customer has to pack the device carefully and share the video of that packaged device with the company. Once the company approves the packaging, a logistic partner will be assigned to the return request to pick up the product from the doorstep of the customer.

3. PROCESSING OF REFUND

Refunds are processed once the returned products get delivered to our warehouse in its original condition. All returned products will be subjected to quality screening. Once it clears the screening process, refund will be initiated. Refund shall be credited by the same mode of payment as it was received. You also have an option to request the payment to be transferred into your bank account and if your order was placed through COD, then you shall be refunded only by through NEFT. You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.
All Refund requests shall be made by you by contacting to the technical team support available on the Platform, which will be the official mode of communication with our Platform and the Company. The Company shall waive all other means of communication made. All Refunds shall be made only on the basis and upon investigation by us on following such guidelines. The Refund shall be completed between Three (3) to Four (4) days from the date of returned product delivered to the warehouse if the payment is made by Bank and One (1) to Two (2) days from the date of returned product delivered to the warehouse if the paymen