REFUNDS AND CANCELLATION POLICY
We thank you and appreciate your purchase through us. Please read the policy, conditions and process carefully as they will give you important information and
guidelines about your rights and obligations as our User, concerning any purchase
you make through us. The policy concerning the returns and refund requests, shall
be following the clauses as set forth:
1. RETURN REQUESTS
Upon your purchase of the products and services through the Company’s Platform,
you can place the return request within 10 days of placing the order by providing
valid reason.
2. RETURN PROCESS
Customer has to pack the device carefully and share the video of that
packaged device with the company. Once the company approves the
packaging, a logistic partner will be assigned to the return request to pick up
the product from the doorstep of the customer.
3. PROCESSING OF REFUND
Refunds are processed once the returned products get delivered to our warehouse
in its original condition. All returned products will be subjected to quality
screening. Once it clears the screening process, refund will be initiated. Refund
shall be credited by the same mode of payment as it was received. You also have
an option to request the payment to be transferred into your bank account and if
your order was placed through COD, then you shall be refunded only by through NEFT. You will be refunded in the currency you were charged in. If this is not
your native currency, your bank may charge exchange fees, or a change in the
exchange rate may have resulted in a difference in the amount refunded compared
to the amount you originally paid (in your native currency). It is solely your
responsibility if you have to pay any fees or bear any losses in this process.
All Refund requests shall be made by you by contacting to the technical team
support available on the Platform, which will be the official mode of
communication with our Platform and the Company. The Company shall waive all
other means of communication made. All Refunds shall be made only on the basis
and upon investigation by us on following such guidelines. The Refund shall be
completed between Three (3) to Four (4) days from the date of returned product
delivered to the warehouse if the payment is made by Bank and One (1) to Two
(2) days from the date of returned product delivered to the warehouse if the
payment is made by using UPI.
4. CANCELLATION
As a User, you do not have the right to cancel your order upon placing the same.
The Company at its sole discretion may cancel any order(s):
a. if it suspects a User has undertaken a fraudulent transaction, or
b. if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
c. in case of unavailability of a service, or
d. for any reason outside the control of the Company including causes for delivery related logistical difficulties.
e. if the Company does not want to do business with the User.
The Company maintains a negative list of all fraudulent transactions and non- complying Users and reserve the right to deny access to such Users at any time or cancel any orders placed by them in future.
The Company at its sole discretion may cancel any order(s):
a. if it suspects a User has undertaken a fraudulent transaction, or
b. if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
c. in case of unavailability of a service, or
d. for any reason outside the control of the Company including causes for delivery related logistical difficulties.
e. if the Company does not want to do business with the User.
The Company maintains a negative list of all fraudulent transactions and non- complying Users and reserve the right to deny access to such Users at any time or cancel any orders placed by them in future.
5. EXCHANGES/REPLACEMENT
We have two (2) year replacement warranty wherein the customer can
replace the device. Exchange is only allowed when damaged or substandard
product has been delivered. To the customer. Exchange is subjected to
screening. Once to be exchanged products reaches the company warehouse,
it will be screened. On clearance of screening process, new product will be
dispatched to the customer and tracking ID will be shared with the customer.
6. SHIPPING AND DELIVERY POLICY
• Once the product is dispatched, it will get delivered within 2-3
business days of placement of order. Customer will get regular
updates and notification of the shipment.
• Products are delivered by our third-party delivery vendor such as Pickrr, Shiprocket, Amazon and Vamaship.
• There are no additional delivery charges.
• We do offer Cash on Delivery on the products above Rs. 6,999.
• Customer cannot return the product to delivery boy at the time of delivery. If customer wants to place an exchange/return then he has to place a new request with the company providing valid reason.
• Products are delivered by our third-party delivery vendor such as Pickrr, Shiprocket, Amazon and Vamaship.
• There are no additional delivery charges.
• We do offer Cash on Delivery on the products above Rs. 6,999.
• Customer cannot return the product to delivery boy at the time of delivery. If customer wants to place an exchange/return then he has to place a new request with the company providing valid reason.